keith@wsemerson.com

all messages by user

12/13/2017
Topic:
DG15 Maintenance Release V6279 Is Now Available!

keith@wsemerson.com
keith@wsemerson.com
This new update has turned the three stop command into a run command. (Among some other problems such as extra anchors when slicing/breaking up artwork, text spacing issues, etc. Please fix this asap please. I am going to have to go back to the previous version for now...
5/30/2019
Topic:
Circular Copy

keith@wsemerson.com
keith@wsemerson.com
Circular copy is broken, version 16.0.0.7035.
Please fix ASAP please...
7/26/2019
Topic:
Software shuting down

keith@wsemerson.com
keith@wsemerson.com
I believe you have a user objects leak occurring constantly that progressively slows down the software, and when it hits 10,000 user objects, it crashes. Sometimes it will crash before the 10,000 limit, but the count is always very high. I believe this affects the speed of the software as it gets higher... This has nothing to do with any particular files that have been, or are being created.
6/16/2020
Topic:
Software performance

keith@wsemerson.com
keith@wsemerson.com
Try turning off your ribbon interface.
User settings-environment-display-uncheck use ribbon interface...
This should help crashing and performance.
Post back if it works...
7/21/2020
Topic:
Software shuting down

keith@wsemerson.com
keith@wsemerson.com
Try turning off your ribbon interface.
User settings-environment-display-uncheck use ribbon interface...
This should help crashing and performance.
Post back if it works...
3/25/2021
Topic:
Styles Settings

keith@wsemerson.com
keith@wsemerson.com
I cannot seem to open/manage my styles anymore. Software crashes on two different licenses(computers/installations) of maestro.
I was able to change my settings a couple weeks ago... Maybe connected to windows updates?
4/8/2021
Topic:
Styles Settings

keith@wsemerson.com
keith@wsemerson.com
I've gotten around this by using DG15, exporting and then importing style in DG16. Still cannot open any styles in DG16, but I can see that it is being applied...
5/10/2023
Topic:
DG16.5 Release 7640 Is Now Available!

keith@wsemerson.com
keith@wsemerson.com
The update software's responsiveness is way down. Sometimes it takes up to 5 seconds just to select a segment, among other things that lag. Digitizing lettering now takes twice as long...What is up with that?
5/11/2023
Topic:
DG16 7640 release bugs!

keith@wsemerson.com
keith@wsemerson.com
Moving multiple anchor points is not working correctly. The anchors will snap to the right of where they were placed, getting progressively worse with each move.
Selection of artwork segments can take up to 4-5 seconds. This slows down digitizing, especially when digitizing text.
5/11/2023
Topic:
DG16 7640 release bugs!

keith@wsemerson.com
keith@wsemerson.com
Resetting handles solved the anchor point issue for that segment...
5/19/2023
Topic:
DG16 7640 release bugs!

keith@wsemerson.com
keith@wsemerson.com
Turning off the "use ribbon interface" helps the art segment selection problem quite a bit. It's still not as good as before...
Offsetting multiple art segments takes a very long time as well.
5/19/2023
Topic:
DG16 7640 release bugs!

keith@wsemerson.com
keith@wsemerson.com
Also, I would like to see laser segments added to the print properties so they can be seen in the proper sequence on printouts.
5/24/2023
Topic:
DG16 7640 release bugs!

keith@wsemerson.com
keith@wsemerson.com
The Baseline - Offset Distance will not apply to the bottom text of a circle text segment. It has been this way for the last couple of updates...
5/24/2023
Topic:
DG16 7640 release bugs!

keith@wsemerson.com
keith@wsemerson.com
It would also be great if we could apply different spacing to the bottom text and the top text in a circle text segment. The bottom text always needs more spacing than the top text...
6/1/2023
Topic:
DG16 7640 release bugs!

keith@wsemerson.com
keith@wsemerson.com
The lag in selecting artwork segments is becoming insufferable to me. It has cut my output by at least 10-15%!
I would like to re-install the previous maintenance release, but it is unavailable on your website. The Get Older Versions button does not work!
(Of course I didn't save that Setup file, stupid of me...)
Please fix this problem and get a new maintenance release out immediately, or put the last release up on your website.
Thank You
7/25/2023
Topic:
DG16 7640

keith@wsemerson.com
keith@wsemerson.com
The resequence by color is resequencing the entire design, not just the selected segments only.
11/14/2023
Topic:
Vector Files Import Problems

keith@wsemerson.com
keith@wsemerson.com
I always re-save the .ai file as an Adobe version 8, all text to curves, and everything in the file un-grouped. There are other settings to simplify the file that will prevent problems with gradients, line weights etc.
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