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rcarl Posts: 2
5/30/2019
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DG16 since the last update each time I try to clear the design queue my software shuts down.
DG16 illustrator extreme v16.0.0.7035
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Tajima Software Administrator Posts: 488
6/3/2019
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Hello rcarl,
Are you able to provide any additional information about this issue?
Is there an error message? Does it happen every time after clearing your design queue no matter which designs you use? Also, what operating system are you using on your computer?
Any additional information you can provide would be very helpful to us so that we can replicate the issue.
edited by PulseMicro on 6/3/2019
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rcarl Posts: 2
6/4/2019
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I am using windows 10 home 64 bit OS. There is no error message the program just shuts down regardless of the design type.
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Tajima Software Administrator Posts: 488
6/6/2019
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Thank you rcarl. We will try to reproduce this issue here to see what may be causing it.
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Shoetally Posts: 1
6/12/2019
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I too have a similar issue, the software will crash on me when i'm in the process of digitizing a design. If I do not save often enough, when it crashes I will loose everything.
Pulse DG 16 Artist Plus
Windoes 10 Pro version 1809 ,64 bit operating system
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susan@ggxnm.com Posts: 3
6/17/2019
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I also am having issues with my program shutting down randomly. I figured I had too many designs opened, but it just happened and I only had one design opens. It shuts down on me at least once a day. No error message. Just closes the program.
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MCXEmbroidery Posts: 4
6/20/2019
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I have also been having this problem. No error message. Shuts down in a number of situations... one design open, multiple designs open, selecting a design, designing with different tools. Windows 10, Pulse DG 16, 64 bit operating system
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Tajima Software Administrator Posts: 488
6/21/2019
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We have been reviewing this problem to try to find the cause of the issue. Any additional information you can provide would be very helpful.
Operating system, computer specs, designs that cause the crash regularly. Any of these would help us reproduce the issue and solve it.
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MCXEmbroidery Posts: 4
7/3/2019
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For example, in the last several weeks my program has shut down due to "resetting the kerning" and "unlocking a segment". I have lost progress a number of times because of this. Designs have been both text only, and image heavy, as well as anywhere between 3000 stitches and 100,000 stitches. It shuts down if I have one tab open or multiple tabs. There is never an error message, and only asks to resume the progress about 50% of the time.
Please address this issue.
Windows 10, Pulse DG 16, 64 bit operating system
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Derya Zer Posts: 23
7/4/2019
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Hi,
I'm having this problem too.
1- When creating programmed stitches.
2-Fractal filling when creating.
3-When you want to trade start and end points.
Thanks
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jeff@morethantees.com Posts: 5
7/8/2019
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Hi i am having the same problem!! I am running DG16 Maestro on 2 different computers both Windows 10 pro 64 bit. Crashes constantly!!!!
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Tajima Software Administrator Posts: 488
7/8/2019
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Thank you for reporting your issues. If you can, please provide the following information as well so that we can try to reproduce the problem on our end:
DG16 build number steps to reproduce crash any specific files used at time of crash If you do not want to share a design file publicly, please feel free to PM us instead so that only we will receive the file. We will only use your file for testing purposes to try to replicate the same error you report.
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jeff@morethantees.com Posts: 5
7/8/2019
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16.0.0.7035
The program crashes randomly, nothing specific that is causing it to crash?
Crashes more on the newer computer..
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jeff@morethantees.com Posts: 5
7/10/2019
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Any update on this issue?
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ThreadDesignsLLC Posts: 3
7/12/2019
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16.0.0.7035
multiple design edits causing random delayed page updating and crashing identical to other users
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jeff@morethantees.com Posts: 5
7/23/2019
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Nice to see that Pulse is on top of this!!! I Asked for an update 12 days ago and they dissapeared??? I guess if you ignore the problem it dosent exist!!
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MCXEmbroidery Posts: 4
7/24/2019
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I privately messaged the Pulse administrator this morning, repeating the problems and asking for an update. I also included a file involved in a recent shutdown. Anyone interested should do the same. Maybe looking at the files themselves will give them a clue.
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ThreadDesignsLLC Posts: 3
7/24/2019
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I'm not convinced it's the individual files.....
The crashing is very random but usually occurs after multiple quick edits and long software calculating pauses. The screen freezes while calculating and if you continue to attempt to make edits during the pause...it will crash. I find that if you wait for the program to finish the calculating freeze, the screen will release and you can then resume editing. If the operating system processing speed and RAM is less than optimal (under 32GB) the crashing occurs more frequently. This problem did not occur before the most current software update.
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+2
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Tajima Software Administrator Posts: 488
7/24/2019
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We are aware that some users are experiencing crashes and are working to fix the issue with the next maintenance release. At this time, we do not have a date set for the next update. Any additional information that could be provided about the cause of the crashes and/or what actions occurred before the crash would be very helpful. Thank you for your patience as we resolve this matter.
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Derya Zer Posts: 23
7/25/2019
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PulseMicro wrote:
We are aware that some users are experiencing crashes and are working to fix the issue with the next maintenance release. At this time, we do not have a date set for the next update. Any additional information that could be provided about the cause of the crashes and/or what actions occurred before the crash would be very helpful. Thank you for your patience as we resolve this matter.
Hi,
I'm having this problem too.
1- When creating programmed stitches.
2-Fractal filling when creating.
3-When you want to trade start and end points.
Thanks
Attachments:
 my computer.jpg
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+2
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