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2 days ago Topic: File Thumbnails JodieShorette Posts: 2	JodieShorette Posts: 2 Topic: File Thumbnails I ran a new install, overwriting the old one and now it is back to working right. Nothing had any update history on the day the issue came up, so not sure what had caused it. But whatever it is has been fixed. Definitely on 7640 now, not sure if I was before. It was PXF and DST files.

2 days ago Topic: Looking for a better font - tips to make cleaner TheFinishingTouch Posts: 9	TheFinishingTouch Posts: 9 Topic: Looking for a better font - tips to make cleaner You might try 60wt thread and a 65/9 needle, or 75wt thread and a 60/8 needle. Going to a thinner thread you may need to increase the density, you may also need to adjust pull comp. Also try experimenting with density. I don't know if you use the .4 or the 63.5 or?? Just lessening/reducing the density a little might help if you're using 40wt thread.

2 days ago Topic: Probelms with underlay TheFinishingTouch Posts: 9	TheFinishingTouch Posts: 9 Topic: Probelms with underlay Embroidery on caps is always problematic. Caps are inherently unstable, no matter what kind of hat hoop you use. All caps should sew from the bottom up and center out. A large item, like your "gear" encompasses the entire front. The "gear" may instead need to be sewn without an underlay, as the cap's front will deform and shift around while sewing if it is not VERY SECURELY hooped. You are using a "single-band" hat clamp which is probably the least effective hat clamp made. You will require a much more effective hat hooping for the design you are sewing.

2 days ago Topic: Looking for a better font - tips to make cleaner Hillhouse Posts: 4	Hillhouse Posts: 4 Topic: Looking for a better font - tips to make cleaner We do a lot of personalization on items. Very Basic First Name, Last Name, maybe a department The current setup we have is using the BLOCK NEW font. the text size can be between .30in to .18in depending on the name. I notice some letter collapse in a, e, b, d, etc.) Any suggestion on adjustments we can make to help that look cleaner or is there another better digitized font we can use/download that looks just like BLOCK NEW? I have seen some items from competing shops and their font is ever so slightly different, so I am looking for some info!

2 days ago Topic: Issue with "Angle Lines" dluxedivegear Posts: 43	dluxedivegear Posts: 43 Topic: Issue with "Angle Lines" True! Many many thanks!

2 days ago Topic: Issue with "Angle Lines" FreestyleGraphics Posts: 13	FreestyleGraphics Posts: 13 Topic: Issue with "Angle Lines" Your SHOW BEADS button may have become unclicked. I've had this issue before. Press CTRL + B or click this button

2 days ago Topic: Probelms with underlay acgnystrOm Posts: 1	acgnystrOm Posts: 1 Topic: Probelms with underlay Hi, I'm wondering is this a bug or why the underlay stitches don't follow the gear pattern as it should. Where could I delete the underlay or should I do something else? Thanks,

2 days ago Topic: Issue with "Angle Lines" dluxedivegear Posts: 43	dluxedivegear Posts: 43 Topic: Issue with "Angle Lines" "Angle Lines" issue across All Files.

2 days ago Topic: Issue with "Angle Lines" dluxedivegear Posts: 43	dluxedivegear Posts: 43 Topic: Issue with "Angle Lines" Hello, Since last week, I have been having an issue with the "Angle lines." It is selected in the menu; however, they do not show, and I am unable to change the direction of the existing ones. They only appear when I add a new one, as shown in picture 2. I have restarted the software and the PC, but the issue persists. Please advise. Thanks. Picture 1 Picture 2

3 days ago Topic: File Thumbnails Tajima Software Administrator Posts: 488	Tajima Software Administrator Posts: 488 Topic: File Thumbnails JodieShorette thanks for the report. Are you using the latest version of DG16 (7640)? What are the file types you are working with when you see the problem?

4 days ago Topic: File Thumbnails JodieShorette Posts: 2	JodieShorette Posts: 2 Topic: File Thumbnails Recently, my file icon previews for all DG16 files have stopped showing. The file type is still associated with the program, and just shows the basic DG16 logo rather than the preview. These are the only file types affected, which leads me to believe it is a program issue rather than a file explorer issue. Is there a setting change or program update necessary to make the icons show again? It is still workable, however slows the process of looking through files when you can't see the thumbnail preview. Also, at the same time I noticed the start page appearing blank, instead of giving some tip or notice about the new DG17, like it usually does. So not sure if these are somehow related.

7 days ago Topic: Tajima machine error dluxedivegear Posts: 43	dluxedivegear Posts: 43 Topic: Tajima machine error Maybe it will help to understand the issue. First, I autodigitized a complicated picture. Since I have the Creator version, I can't cut or group in this version, so autodigitizing was the easiest way to start. Second, when it was autodigitized, it didn’t give me options to convert properly into the satin. So, I had to convert everything into Artwork and decided to split the task. I removed the figures by hand (knots) from the Artwork figure, and the removed figures were re-drawn by hand. It became a combination of the autodigitized artwork and manual work. It seems that TBF file keeps kinda track/ history, that confuses the machine later on.

8 days ago Topic: Pick tool dluxedivegear Posts: 43	dluxedivegear Posts: 43 Topic: Pick tool Choosing another tool doesn’t help; you can see it in the screenshot. The Pick tool is not selected. It remains even if I open another file. ESC indeed works if the window is not active.

8 days ago Topic: Tajima machine error dluxedivegear Posts: 43	dluxedivegear Posts: 43 Topic: Tajima machine error TMEZ -1501

8 days ago Topic: Tajima machine error Tajima Software Administrator Posts: 488	Tajima Software Administrator Posts: 488 Topic: Tajima machine error dluxedivegear thank you for the report. We will check out the file. What model of Tajima machine is this happening with? edited by Tajima Software on 7/18/2024

8 days ago Topic: Pick tool Tajima Software Administrator Posts: 488	Tajima Software Administrator Posts: 488 Topic: Pick tool @dluxedivegear you can hit "Esc" or choose another tool like "Select" and the window should close.

8 days ago Topic: How to make a 3D puff effect with an edge? dluxedivegear Posts: 43	dluxedivegear Posts: 43 Topic: How to make a 3D puff effect with an edge? Woohoo! It worked :-)) It's not perfect; I just made the puffed under lettering manually. So now we know how it's done. I hope we answered Roman's initial request!

8 days ago Topic: Pick tool dluxedivegear Posts: 43	dluxedivegear Posts: 43 Topic: Pick tool Hello! How do I close the "Pick tool"? No matter what I press, it stays open and there is no "close button". Thanks. edited by dluxedivegear on 7/18/2024

8 days ago Topic: Tajima machine error dluxedivegear Posts: 43	dluxedivegear Posts: 43 Topic: Tajima machine error Hello, The machine cannot process the attached .TBF file, giving the error below. However, if you save it as .DST, then there is no issue. Is it possible to check and give your comments on this? Thank you.

10 days ago Topic: Font Spacing Tajima Software Administrator Posts: 488	Tajima Software Administrator Posts: 488 Topic: Font Spacing Thanks for the report keith@wsemerson.com. We'll have the kerning arrows fixed in the first maintenance release.

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