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11 hours ago
Topic:
File Thumbnails

JodieShorette
JodieShorette
Posts: 1
Recently, my file icon previews for all DG16 files have stopped showing. The file type is still associated with the program, and just shows the basic DG16 logo rather than the preview. These are the only file types affected, which leads me to believe it is a program issue rather than a file explorer issue. Is there a setting change or program update necessary to make the icons show again? It is still workable, however slows the process of looking through files when you can't see the thumbnail preview. Also, at the same time I noticed the start page appearing blank, instead of giving some tip or notice about the new DG17, like it usually does. So not sure if these are somehow related.
3 days ago
Topic:
Tajima machine error

dluxedivegear
dluxedivegear
Posts: 40
Maybe it will help to understand the issue. First, I autodigitized a complicated picture. Since I have the Creator version, I can't cut or group in this version, so autodigitizing was the easiest way to start. Second, when it was autodigitized, it didn’t give me options to convert properly into the satin. So, I had to convert everything into Artwork and decided to split the task.

I removed the figures by hand (knots) from the Artwork figure, and the removed figures were re-drawn by hand. It became a combination of the autodigitized artwork and manual work. It seems that TBF file keeps kinda track/ history, that confuses the machine later on.
4 days ago
Topic:
Pick tool

dluxedivegear
dluxedivegear
Posts: 40
dluxedivegear
dluxedivegear
Posts: 40
Topic: Pick tool
Choosing another tool doesn’t help; you can see it in the screenshot. The Pick tool is not selected. It remains even if I open another file. ESC indeed works if the window is not active.
4 days ago
Topic:
Tajima machine error

dluxedivegear
dluxedivegear
Posts: 40
TMEZ -1501
4 days ago
Topic:
Tajima machine error

Tajima Software
Tajima Software
Administrator
Posts: 487
Tajima Software
Tajima Software
Administrator
Posts: 487
Topic: Tajima machine error
dluxedivegear thank you for the report. We will check out the file. What model of Tajima machine is this happening with?
edited by Tajima Software on 7/18/2024
4 days ago
Topic:
Pick tool

Tajima Software
Tajima Software
Administrator
Posts: 487
Tajima Software
Tajima Software
Administrator
Posts: 487
Topic: Pick tool
@dluxedivegear you can hit "Esc" or choose another tool like "Select" and the window should close.
4 days ago
Topic:
How to make a 3D puff effect with an edge?

dluxedivegear
dluxedivegear
Posts: 40
Woohoo! It worked :-)) It's not perfect; I just made the puffed under lettering manually. So now we know how it's done. I hope we answered Roman's initial request!

4 days ago
Topic:
Pick tool

dluxedivegear
dluxedivegear
Posts: 40
dluxedivegear
dluxedivegear
Posts: 40
Topic: Pick tool
Hello! How do I close the "Pick tool"? No matter what I press, it stays open and there is no "close button". Thanks.


edited by dluxedivegear on 7/18/2024
4 days ago
Topic:
Tajima machine error

dluxedivegear
dluxedivegear
Posts: 40
Hello,
The machine cannot process the attached *.TBF file, giving the error below. However, if you save it as *.DST, then there is no issue. Is it possible to check and give your comments on this? Thank you.