1 days ago
Topic:
Auto Save Files are where
Tajima SoftwareAdministrator Posts: 511
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Hi Lynn,
Sorry to hear DG16 is shutting down unexpectedly. If you complete a bug report, we’d be happy to investigate the issue further.
If your design wasn’t saved yet, DG16 automatically creates a backup file in your default designs folder. To locate it:
1. Click the Tools tab in the top toolbar.
2. Select User Settings.
3. Click File Locations from the side menu.
4. Copy the path listed under Design.
5. Open File Explorer.
6. Paste the copied path into the address bar and press Enter.
Once you're in the folder, enable Hidden Items in your view settings to ensure autosave files are visible.
For unsaved designs, the autosave file will appear here. If the design had been saved before, its autosave version will be wherever you saved the file.
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2 days ago
Topic:
DG17 Training Videos on YouTube
Tajima SoftwareAdministrator Posts: 511
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New training video playlists have been added to our YouTube channel for:
General Tutorials
Workspace
Machines
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3 days ago
Topic:
Auto Save Files are where
Lynn2Posts: 1
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So I have lost my work several times now due to software shutting down. I do have the auto save set for 1 minute. However it doesn't bring it up upon re loading. I know that it has auto saved the design. Where does it keep the auto save files and how do I search to see if they are still there.
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3 days ago
Topic:
Setting Machine Speeds in files
Tajima SoftwareAdministrator Posts: 511
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@Hillhouse your understanding is correct but a DST file is not capable of saving the RPM settings (and many other settings).
Try saving as a TBF or TCF file.
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4 days ago
Topic:
Setting Machine Speeds in files
HillhousePosts: 8
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Hello
I am playing with some deeper controls in some files of ours and notice that I can control / limit the RPM on sections of the design.
So for instance I want fine text running only at 400 RPM, but the rest of the design running at machines set speed (say 700RPM)
I set that in the file (PXF) and save as DST. but when I run the file, I don't see the machine slow down.
Is there something I am missing or doing wrong?
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17 days ago
Topic:
DG17 Training Videos on YouTube
Tajima SoftwareAdministrator Posts: 511
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We have started to release playlists of training videos for DG17.
The focus of these videos will be the Creator level.
The first playlist about Editing Tools can be found here:
https://www.youtube.com/watch?v=uY9U1AIBMrI&list=PLL1atNjzg3PiLSB8WT7P0-MNLiJZOQRj7
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18 days ago
Topic:
Laser Cut Setting
Tajima SoftwareAdministrator Posts: 511
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Hi Dave, thanks for your patience. We’ve confirmed a bug in the Laser Cut Velocity setting. A fix is scheduled for an upcoming release a few months out.
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19 days ago
Topic:
Laser Cut Setting
DavePosts: 4
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Good morning. Any updates on this?
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22 days ago
Topic:
Windows not displaying Thumbnails
kelvynPosts: 4
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pulse_keri40 wrote:
Hi Kelvyn,
In the Windows search type in system information. Please the Windows information.
Thank you
Keri
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22 days ago
Topic:
Windows not displaying Thumbnails
pulse_keri40Posts: 11
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Hi Kelvyn,
In the Windows search type in system information. Please the Windows information.
Thank you
Keri
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23 days ago
Topic:
IMPORT artwork problem
Tajima SoftwareAdministrator Posts: 511
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TheFinishingTouch wrote:
I am on a Win11 Pro (24H2) PC. I have Pulse DG16.5.2.7640 Maestro. I have CorelDRAW2019 and Adobe Illustrator CS2. I am unable to get any cdr or ai design imported into DG.
Hello TheFinishingTouch. Currently, DG's vector import tool does not support the latest Adobe Illustrator and CorelDRAW file formats. To import your designs, please follow one of these two methods:
- Open your design in Adobe Illustrator or CorelDRAW, select your artwork, and copy it using Ctrl + C. Then, open your DG project and paste it using Ctrl + V.
- Alternatively, save your file in a supported version format. DG currently supports Adobe Illustrator file versions 3 and 8. You can adjust the file version by selecting the desired version from the Version dropdown menu after clicking Save As.
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26 days ago
Topic:
Windows not displaying Thumbnails
kelvynPosts: 4
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I did all that and the problem continues
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26 days ago
Topic:
Windows not displaying Thumbnails
kelvynPosts: 4
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Tajima Software wrote:
Hi Kelvyn,
To enable icon previews in Windows 10, please follow these steps:
Open File Explorer.
In the top menu, click the View tab.
Click Options, then select Change folder and search options.
In the window that appears, go to the View tab.
Uncheck Always show icons, never thumbnails.
Click Apply, then OK.
Once those settings are applied, proceed with the following in DG17:
Open DG17.
Select Tools from the toolbar.
Click User Settings, then navigate to Environment.
Ensure that both Generate icons when necessary and Save generated icons are enabled.
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26 days ago
Topic:
IMPORT artwork problem
TheFinishingTouchPosts: 18
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I am on a Win11 Pro (24H2) PC. I have Pulse DG16.5.2.7640 Maestro. I have CorelDRAW2019 and Adobe Illustrator CS2. I am unable to get any cdr or ai design imported into DG.
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26 days ago
Topic:
Windows not displaying Thumbnails
Tajima SoftwareAdministrator Posts: 511
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Hi Kelvyn,
To enable icon previews in Windows 10, please follow these steps:
Open File Explorer.
In the top menu, click the View tab.
Click Options, then select Change folder and search options.
In the window that appears, go to the View tab.
Uncheck Always show icons, never thumbnails.
Click Apply, then OK.
Once those settings are applied, proceed with the following in DG17:
Open DG17.
Select Tools from the toolbar.
Click User Settings, then navigate to Environment.
Ensure that both Generate icons when necessary and Save generated icons are enabled.
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5/1/2025
Topic:
Windows not displaying Thumbnails
kelvynPosts: 4
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Hello! My problem is that the PXF and DST icons aren't displaying. How can I solve this please? I have Windows 10, DG17.
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5/1/2025
Topic:
Lock Stitches
gbfilako@aol.comPosts: 1
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i am getting a lock stitch at center and than the head moves and starts the job! Any idea why and how to remove! I can not see it in the DG16 layout!
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4/19/2025
Topic:
DG16 Stop Command issue
TheFinishingTouchPosts: 18
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I believe I may be experiencing something similar with the STOP command. When I digitize a design and want it to stop (say for example I'm putting solvy on the portion of the design already sewn), the TEHX's I have do not stop. They change thread color, make ONE STITCH, and then change to the next color and proceed sewing (which throws the colors off, since the machine was supposed to stop while I did something) and then, sew the segment that only got one stitch. Am I doing something wrong in my digitizing? Is a setting on all my TEHX's wrong? I have DG16.5.3.7660 Maestro.
edited by TheFinishingTouch on 4/19/2025
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4/14/2025
Topic:
Laser Cut Setting
DavePosts: 4
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Tajima Software wrote:
@Dave Thank you for the report. We have identified the issue and are investigating further.
Thank you.
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4/14/2025
Topic:
Laser Cut Setting
Tajima SoftwareAdministrator Posts: 511
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@Dave Thank you for the report. We have identified the issue and are investigating further.
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