16 hours ago
Topic:
IMPORT artwork problem
Tajima SoftwareAdministrator Posts: 527
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Hi fancystitchz. The disappearing artwork may be related to the Show Outlines setting. If it’s turned off, vector art can appear to vanish once unselected. The Show Outlines option is highlighted with a red outline in the attached image.
If that doesn’t resolve the issue, please send us a short video of your process so we can take a closer look.
edited by Tajima Software on 8/1/2025
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17 hours ago
Topic:
fill pattern random
Tajima SoftwareAdministrator Posts: 527
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Hi Mac Ryan. If you want to reuse the settings for a Random Fill, you can save them as a Preset. Here’s how:
To create a new preset using Random Fill:
1. Go to Tools > Manage > Presets.
2. Click New in the bottom-left corner of the pop-up.
3. Select Complex Fill from the side panel.
4. Check the box next to Fill Pattern and set it to Random.
5. Adjust any additional settings as needed.
6. Go to the top menu and click View > Save.
To make this preset available in future designs:
1. Go to Tools > Manage > Presets.
2. Make sure Presets is selected.
3. Change the top dropdown from Presets to Preset Sets.
4. Choose Basics, then click Open.
5. Select your newly created presets.
6. Click Save, then close the window.
Please note that once a preset has been created, it will only appear in new designs.
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2 days ago
Topic:
IMPORT artwork problem
fancystitchzPosts: 2
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Once I paste it in the blank design, if I click off the logo it disappears. Using Adobe online illustrator. Pulse needs to upgrade the files it will accept. We as digitizers ask for a vector file and then we can't import it. I gave tried saving down and many times the file is not acceptable once saved dow.
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2 days ago
Topic:
fill pattern random
mac ryanPosts: 13
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random is an fill pattern, but when I go tot Tools/manage/fill paterns, random is disappaers. I want to change some settings in random fill and save them for genearl use. But how must I do this?
Pulse dg 15 maestro
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3 days ago
Topic:
Resize Background Image
Tajima SoftwareAdministrator Posts: 527
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Hi StickersMC. You can adjust the background image by clicking “IMAGE” in the top toolbar, then selecting “Backdrop Select.” Once the image is selected, right-click it to make adjustments.
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4 days ago
Topic:
Resize Background Image
StickersMCPosts: 1
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I've tried to search this, but I may not be using the correct terminology. We have our logos digitized by someone else, but when we get them back, it of course has the background image we originally sent them behind the stitches. If I hit CTR-A and select all of it to resize it, the original artwork that's in the background stays the same size. How can I resize the backgound art the same as the stitches?
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10 days ago
Topic:
COREL DRAW DG15 HELP
Tajima SoftwareAdministrator Posts: 527
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Hello Nev,
The Autotrace tool in DG15 only works with image files, so a pasted artwork file from Corel won’t be compatible.
Artwork or image files on their own cannot be loaded to an embroidery machine; they must first be converted into embroidery using stitch types. To easily convert your artwork into stitches, just right-click any line and click "Convert Segment to" > "Choose Stitch Type".
To create a machine-ready embroidery file, you’ll need to manually digitize the artwork or use Autotrace on an image file and then assign stitch types as needed. If you’d like more detailed guidance or training, check out our YouTube channel @TajimaSoftware or reach out to your local distributor: https://www.tajimasoftware.com/contact.
edited by Tajima Software on 7/22/2025
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11 days ago
Topic:
COREL DRAW DG15 HELP
NiftyPosts: 1
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Help please. When I copy and paste from Corel 2018 into DG15 image comes across okay but it is shown as artwork. I have tried Autotrace without any success.. If I save and go to load on the Embroidery Machine there is no image.
regards
Nev
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14 days ago
Topic:
How to Download Latest Version of Software
Tajima SoftwareAdministrator Posts: 527
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Hi @bloomdigitizing. You can download the latest version of DG16 here: https://cloud.tajimasoftware.com/Download
Scroll down until you see the download button under "Tajima DG16 by Pulse."
edited by Tajima Software on 7/18/2025
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14 days ago
Topic:
How to Download Latest Version of Software
bloomdigitizingPosts: 1
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Not able to get the latest version of software, what is the exact source to download the latest version of software easily.
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23 days ago
Topic:
Laser Cut Setting
Tajima SoftwareAdministrator Posts: 527
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This issue is in the development queue @Dave. We will raise its priority.
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24 days ago
Topic:
Trims and locks not working with custom made fonts
Tajima SoftwareAdministrator Posts: 527
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@keith@wsemerson.com could you please share additional details on the issue you ran into with locks/trims on custom fonts? Thank-you!
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24 days ago
Topic:
Laser Cut Setting
DavePosts: 7
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Has this issue been resolved yet?
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25 days ago
Topic:
DG17 Training Videos on YouTube
Tajima SoftwareAdministrator Posts: 527
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We've updated our YouTube channel with the following playlists over the last few weeks:
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25 days ago
Topic:
Trims and locks not working with custom made fonts
Tajima SoftwareAdministrator Posts: 527
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Thank you for the report @keith@wsemerson.com. We will investigate the issue.
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25 days ago
Topic:
Jumps between letters/Fonts/Stitch highlighting
Tajima SoftwareAdministrator Posts: 527
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Thank you @wte this has not been fixed in the latest maintenance release. We will raise the priority so it gets fixed in the next one.
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27 days ago
Topic:
Jumps between letters/Fonts/Stitch highlighting
wtePosts: 12
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Hi - I see that an update for 17 has come out. Did the stitches not highlighting not get fixed? You said it was a bug .... As far as I can see in the newest update, it's still not working properly. Am I missing something? Thank you.
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6/30/2025
Topic:
Trims and locks not working with custom made fonts
keith@wsemerson.comPosts: 19
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The trims and lock stitches with custom made fonts are not working properly with the 8241 maintenance update!
Now I need to uninstall and go back to the previous release. What a pain! Please test more thoroughly next time...
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6/26/2025
Topic:
Can machine status be fetched using the API
Tajima SoftwareAdministrator Posts: 527
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Hello MrG99,
The API does not currently include all machine events. However, you can retrieve this data directly from your local PulseID database. A webhook is also available for accessing job status information.
For additional support on collecting machine data, contact our team at priority@tajimasoftware.com.
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6/26/2025
Topic:
Can machine status be fetched using the API
MrG99Posts: 1
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We have a Tajima head embroidery machine the TMAR-K908C, I want to know if the machine status, the runtime, error log, and error status, also the designs run, etc. be fetched form the machine using the Pulse Id API toolkit. In the docs maximum I found something related to this was the list machines endpoint,
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