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3 days ago Topic: Pulse Cloud Registration for Secondhand owner? Euler Posts: 2	Euler Posts: 2 Topic: Pulse Cloud Registration for Secondhand owner? Is there an estimated time for Support on replying to an email? will I receive a case number and how long does it take to processes?

7 days ago Topic: Pulse Cloud Registration for Secondhand owner? Tajima Software Administrator Posts: 493	Tajima Software Administrator Posts: 493 Topic: Pulse Cloud Registration for Secondhand owner? Please send an email to: support@tajimasoftware.com Please include the device number and the name of the previous owner/company.

8 days ago Topic: Pulse Cloud Registration for Secondhand owner? Euler Posts: 2	Euler Posts: 2 Topic: Pulse Cloud Registration for Secondhand owner? Hello, My Company bought a pre-owned Tajima set-up; an embroidery machine, a computer with DG16 installed, and a security device. We want to register on Pulse Cloud but are unable to. Every time we tried, it stated that " DG Device Number is not valid ". The previous owners are unable to help because they forgot their info. Is it possible to overwrite the previous owner's info and update it with the new owner's info?

12 days ago Topic: Strange route dluxedivegear Posts: 60	dluxedivegear Posts: 60 Topic: Strange route Also problem with the connection ?- Block new standard font.

14 days ago Topic: Keeps Asking To Connect Security Device dluxedivegear Posts: 60	dluxedivegear Posts: 60 Topic: Keeps Asking To Connect Security Device I never had this issue with the DG16 device, so why am I experiencing it with the DG17? I also never encountered this problem with the Wilcom security device.

15 days ago Topic: Keeps Asking To Connect Security Device izšuvums.lv Posts: 7	izšuvums.lv Posts: 7 Topic: Keeps Asking To Connect Security Device dluxedivegear wrote: Its a temporary solution. They have to fix it. If the hard drive turns off during the computer's sleep mode, this cannot be fixed—it’s a characteristic of Windows sleep mode. Neither the author nor you have clarified whether your computer’s hard drive shuts down during sleep mode. If it does, I recommend either disabling sleep mode, increasing its interval, or disabling the hard drive shutdown setting. Keep in mind that sleep mode often disrupts the functionality of certain programs. This isn’t a temporary fix—it’s the best and most reliable solution for this situation.

15 days ago Topic: Strange route izšuvums.lv Posts: 7	izšuvums.lv Posts: 7 Topic: Strange route dluxedivegear wrote: I am using DG17 Build 2028, and yes, I was using the German Block New font. My understanding is that the embroidery fonts provided by the software do not require additional connection settings. Isn’t that correct? No, that’s not correct. You can always adjust the font to your preference. Remove the connections between letters if you don’t need them—this can be done in the text settings by adding trims. Connecting the dot in the letter i can also be fixed, but you need to break the text into segments for that. Also, the 2028 build is already outdated; you need to update.

15 days ago Topic: Strange route dluxedivegear Posts: 60	dluxedivegear Posts: 60 Topic: Strange route I am using DG17 Build 2028, and yes, I was using the German Block New font. My understanding is that the embroidery fonts provided by the software do not require additional connection settings. Isn’t that correct?

15 days ago Topic: Spacing Misalignment After Colour Change dluxedivegear Posts: 60	dluxedivegear Posts: 60 Topic: Spacing Misalignment After Colour Change Manually adjusting the distance between letters, after selecting a different thread colour for one letter or the entire text, causes all the spacing to become completely misaligned.

15 days ago Topic: Extra Sequences in printed sheets DigitzerImageOne Posts: 1	DigitzerImageOne Posts: 1 Topic: Extra Sequences in printed sheets Hello all, I use Tajima DG 15 for work. Lately an odd issue has been popping up, and I am not sure how to fix it or why it is happening. When I print off the design onto a sheet of paper, there will be more sequences than what is on my computer. The computer will only have 4 sequences, but the will have 5 with a blank sequence that either has 0 or 1 stitch. I can't tell why this is happening. Sometimes if I close and open the program, then print off the same design the extra sequence is gone. Has anyone else experienced this? do you know what causes it to happen or how to fix it?

15 days ago Topic: Strange route Tajima Software Administrator Posts: 493	Tajima Software Administrator Posts: 493 Topic: Strange route @dluxedivegear we haven't been able to reproduce the issue using DG17 build 8032. Have you tried using "German Block New" instead? You could also experiment with connection settings to get your desired look.

16 days ago Topic: Keeps Asking To Connect Security Device dluxedivegear Posts: 60	dluxedivegear Posts: 60 Topic: Keeps Asking To Connect Security Device Its a temporary solution. They have to fix it.

16 days ago Topic: Strange route dluxedivegear Posts: 60	dluxedivegear Posts: 60 Topic: Strange route Standard embroidery font- German block - 3 times it moves to the dot, creating an ugly connection.

16 days ago Topic: DG V17 AVAILABILITY ? Tajima Software Administrator Posts: 493	Tajima Software Administrator Posts: 493 Topic: DG V17 AVAILABILITY ? @TQYM it is looking like early 2025 but no firm release date for New Zealand yet.

17 days ago Topic: DG V17 AVAILABILITY ? TQYM Posts: 4	TQYM Posts: 4 Topic: DG V17 AVAILABILITY ? TSoft Admin 3 wrote: DG17 should be releasing in your market soon. You can find your local distributor here: https://www.tajimasoftware.com/contact Hi, Thank you , can I know the approximate time when will it be available at my distributor ?

17 days ago Topic: Incorrect Display Tajima Software Administrator Posts: 493	Tajima Software Administrator Posts: 493 Topic: Incorrect Display Thank you for the report @izšuvums.lv we will investigate the two issues.

17 days ago Topic: Virtual Slice lags and is not optimized! Tajima Software Administrator Posts: 493	Tajima Software Administrator Posts: 493 Topic: Virtual Slice lags and is not optimized! Thank you @izšuvums.lv it is an issue with the Virtual Slices. We will have this fixed in the next maintenance release.

21 days ago Topic: Virtual Slice lags and is not optimized! izšuvums.lv Posts: 7	izšuvums.lv Posts: 7 Topic: Virtual Slice lags and is not optimized! I tested this design in Tajima DG versions 14, 15, and 16, and everything works fine—it can be edited without issues. In version 17, it’s impossible. Such lags are absolutely abnormal, especially on a powerful computer. Please fix it in the next updates!

21 days ago Topic: Incorrect Display izšuvums.lv Posts: 7	izšuvums.lv Posts: 7 Topic: Incorrect Display Please see the attached files. 1. The fill type is not displayed in the Ribbon interface. 2. The menu becomes excessively wide when right-clicking on the Angle Line tool. edited by izšuvums.lv on 11/29/2024 edited by izšuvums.lv on 11/29/2024

21 days ago Topic: Virtual Slice lags and is not optimized! izšuvums.lv Posts: 7	izšuvums.lv Posts: 7 Topic: Virtual Slice lags and is not optimized! Please check the attached file. This is a small design, 13 cm wide with only 3,400 stitches, but it causes horrendous lag. This file is impossible to edit. I’m using a computer with a 12-core processor, 32GB of RAM, and 16GB of video memory, yet this simple file cannot be processed properly by the software. Is this issue caused by the large number of Virtual Slices in the design? Should it really work this way? How many Virtual Slices should an object have to avoid such lag? Why is it present at all? I believe this is an optimization issue with this tool. Please fix it! I use Virtual Slice very often, and I really like this tool.

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