12/8/2015 Topic: Lost Fonts in DG15 pulse_keri Administrator	Hi, Normally the fonts are stored in C:\ProgramData\Tajima\DGML By Pulse\Fonts. Go to tools - configuration - user settings - file locations and make sure the file path for fonts matches where your fonts are stored. Thank you Keri
12/16/2015 Topic: Seperating letters in font pulse_keri Administrator	Hello, First select the letter. Right click and convert 'text to segments'. Then select all - right click and choose 'shape - breakup'. Then you can select the dot as one segment. Thank you Keri edited by pulse_keri on 12/16/2015
1/4/2016 Topic: Design spooler issue pulse_keri Administrator	Hello, For this issue please try these steps. If you are still not able to resolve the issue please contact your local distributor for further support. 1. Uninstall DG/ML. 2. If there is nothing else running on this computer that is using SQL, (like Librarian Enterprise Server) remove anything that mentions SQL in Add Remove Programs. 3. Delete the Designspooler.ini file and the Design List folder in ProgramData (if they exist). 3. Reinstall DG/ML. DG/ML should re-install the required files needed for SQL. Thank you Keri
1/4/2016 Topic: Lost Fonts in DG15 pulse_keri Administrator	Hello, By chain stitch are you referring to Chenille stitch type? Please explain in more detail. Thank you Keri
1/4/2016 Topic: Librarian in Maestro 14 pulse_keri Administrator	Hello, Please try these steps to restore the pulse premium designs. 1. close the dgml software 2. browse to C:\ProgramData\Tajima\DGML By Pulse\DBZero\Premium 3. copy all files 4. browse to C:\ProgramData\Tajima\DGML By Pulse\Database 5. paste all files there 6. restart the software Try to open librarian again and the pulse premium designs should be there. If you have any problems or are not able to resolve this issue please contact your local distributor for further technical support. Thank you Keri
1/13/2016 Topic: Right Click Issue pulse_keri Administrator	Hello, In regards to the 'right click menu' go to tools - configuration - user settings and stitch generation and uncheck 'generate stitches on right click'. In regards to Bezier you can use the shortcut B to enter bezier drawing mode and shortcut q to enter quick draw mode. Thank you Keri
1/13/2016 Topic: Changing background color of the workspace pulse_keri Administrator	Hello, To change the background left click the white box located in the lower left hand corner to the left of the thread palette. When you click the box a screen will appear where you can select the new background color. Thank you Keri
1/18/2016 Topic: Changing a bunch of .pxf files into .dst pulse_keri Administrator	Hello, We do not have a function in the software to mass convert PXF to DST. Thank you Keri
1/18/2016 Topic: Tajima 15 Learning Curve pulse_keri Administrator	Hello, I would suggest trying to read the floppy in Windows Explorer. However, there are a number of possible reasons why you cannot read the disk in the software. Its possible there is a problem with the disk, as they get older sometimes sectors become corrupt. It would be good to know if this problem is happening on all disks or just some disks? I would suggest you try to read the disks in Windows also. If you cannot read the disk in Windows then there is probably an issue with the disk. Thank you Keri
1/18/2016 Topic: Right Click Issue pulse_keri Administrator	Hello, No its not, for generating stitches hit the G key. Thank you Keri
1/18/2016 Topic: Making it Fit with Personalizations pulse_keri Administrator	Hello, In the software when you select shrink to fit you have the option to compress by width, by height or by both and use a percentage value for the limit. Thank you Keri
1/25/2016 Topic: Tajima 15 Learning Curve pulse_keri Administrator	Hello, I would have to agree that it might be better to access the files on the disk by going through the file - open menu. Thank you Keri
1/26/2016 Topic: Support for surface pen pulse_keri Administrator	Hi Bonnie, Please go to tools - configuration - user settings and stitch generation. Make sure 'generate stitches on right click' is not checked. Thank you Keri
2/4/2016 Topic: Probleme DG 15 et corelfusion pulse_keri Administrator	vitfloc Bonjour, vous devez contacter votre distributeur local sur cette question.
2/4/2016 Topic: Probleme DG 15 et corelfusion pulse_keri Administrator	Hello Derya Zer, can you please explain your question with more detail? Thank you
2/4/2016 Topic: Support for surface pen pulse_keri Administrator	Hi Bonnie, We would like to help but unfortunately we don't support this type of setup. Our minimum system requirements states you do need a mouse with three buttons to use the software. Our testing environment has always included this hardware so its very difficult to say why the pen tool is not working as expected. I'm sorry we cannot be of any further assistance. Thank you
2/8/2016 Topic: Support for surface pen pulse_keri Administrator	Hi Bonnie, We do appreciate you bringing this to our attention. We are going to investigate this issue and I will update you with any further information. Thank you Keri
2/16/2016 Topic: DG15 Crashes on creation wave w/programmed fill pulse_keri Administrator	Hello Bonnie, We appreciate you bringing this to our attention. We have verified the issue and submitted it to our developers. Thank you Keri
2/16/2016 Topic: DG15 Crashes on creation wave w/programmed fill pulse_keri Administrator	Hi Bonnie, As a work around you can change the complex fill to wave first, then change the fill type to programmed run and it should not crash. Thank you Keri
2/16/2016 Topic: COMO CREAR OLA A UN RELLENO COMPLEJO pulse_keri Administrator	Hola, Al crear un relleno de onda se puede introducir una sola línea para establecer la ola. En DG15-que tiene la capacidad de establecer dos líneas para el segmento de onda. Gracias Keri

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