1/23/2020
Topic:
Software shuting down
Francesco
|
PulseMicro wrote:
We are aware that some users are experiencing crashes and are working to fix the issue with the next maintenance release. At this time, we do not have a date set for the next update. Any additional information that could be provided about the cause of the crashes and/or what actions occurred before the crash would be very helpful. Thank you for your patience as we resolve this matter.
I also have the same problem, DG16 crashes randomly sometimes simply opening the menu, other times moving the text or resizing a section, and, also saving my work every minute, however, I lost the changes and had to redo everything.
I use Windows 10 1903 on PC i7 12GB of RAM with DG16 v 16.0.0.7035 Creator.
Thanks
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02/20/2020 update
DG16.exe and DesignSpooler.exe continue to crash systematically, I have already formatted Windows 10 several times but the problem persists, therefore, I analyzed the crashes and I noticed that the error always occurs on the ucrtbase.dll library. I attach the Windows error report of the application:
Wrong Bucket 1931543441310587019, type 5
Event name: BEX64
Answer: Not available
CAB ID: 0
Signature problem:
P1: DG.exe
P2: 16.0.0.7035
P3: 5cdecec4
P4: ucrtbase.dll
P5: 10.0.18362.387
P6: 4361b720
P7: 000000000006db8e
P8: c0000409
P9: 0000000000000007
P10:
Analysis symbol:
New search for solutions: 0
Report ID: c9d069e9-1e87-414a-818d-1d2e34a0ae45
Report Status: 268435456
Bucket with hash: 1cfa99ab0f1b35ebbace3886af8d988b
GUID CAB: 0
edited by Francesco on 2/20/2020 |