HomeTechnical Assistance

Get assistance from your peers with any PulseCloud issues you may be experiencing

DG 15 Librarian Issues Messages in this topic - RSS

cwanderson2018
cwanderson2018
Posts: 2


3/14/2018
cwanderson2018
cwanderson2018
Posts: 2
When I installed DG15, I can't get Librarian to work. The server address is all zeros. I know that is incorrect. Any help would be greatly appreciated. I have been waiting for two weeks for someone from Pulse to call me.


Chuck
0 link
PulseMicro
PulseMicro
Administrator
Posts: 171


3/19/2018
PulseMicro
PulseMicro
Administrator
Posts: 171
Hello Charles,

Have you contacted you local Pulse distributor with this issue yet? Normally, they are able to help with this kind of technical issue very quickly. You can find your local distributor listed on our website here:

https://www.pulsemicro.com/Home/Contact
0 link
cwanderson110
cwanderson110
Posts: 6


3/20/2018
cwanderson110
cwanderson110
Posts: 6
I have contacted the local distributor and they can't get anyone from Pulse to connect. This is very frustrating....it's been going on for a month now with no support.
0 link
PulseMicro
PulseMicro
Administrator
Posts: 171


3/21/2018
PulseMicro
PulseMicro
Administrator
Posts: 171
Hello Charles,

Can you tell us what country you are located in? Have you submitted a ticket with your distributor before? We will try to track it down and get back to soon to fix the issue.
0 link
cwanderson110
cwanderson110
Posts: 6


3/22/2018
cwanderson110
cwanderson110
Posts: 6
I have spoken to Garson at Rubenstein in Canada. He was referred to me from Rubenstein's in Toronto. I continually wait to hear back from both Garson and Pulse. I paid in good faith my money to upgrade and only want technical assistance to correct a problem of functionality that I had before I upgraded. I don't think I'm being unreasonable.
Please help.
0 link
pulse_keri
pulse_keri
Administrator
Posts: 71


3/22/2018
pulse_keri
pulse_keri
Administrator
Posts: 71
Hi Charles,

We are sorry for your inconvenience. I'm in contact with your distributor and someone will contact you as soon as possible.

Thank you
Keri
0 link
cwanderson2018
cwanderson2018
Posts: 2


4/25/2018
cwanderson2018
cwanderson2018
Posts: 2
Any update Keri? I have not heard back regarding the set up for Librarian?
0 link
isilay
isilay
Posts: 46


5/4/2018
isilay
isilay
Posts: 46
Doing a fresh installation solved some Librarian problems. Didn't it work for you?
0 link
pulse_keri
pulse_keri
Administrator
Posts: 71


5/4/2018
pulse_keri
pulse_keri
Administrator
Posts: 71
Hi Charles,

We are sorry for the delay. We were able to locate your information. I have replied to Garson with details on how to access the database.

Thank you

Keri
0 link






Powered by Jitbit Forum 8.3.7.0 © 2006-2013 Jitbit Software