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Dave Posts: 9
4/7/2025
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I am working on Tajima DG17 and I am having an issue with the laser cut setting. No matter what I do, the setting will always change back to 1 instead of the value I set. Even if I change the 1 to a 20, close the file and then reopen it, it goes back to one.
Is this a bug in the program?
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Tajima Software Administrator Posts: 536
4/10/2025
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@Dave which specific setting are you having an issue with? Please let us know and we will investigate.
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Dave Posts: 9
4/10/2025
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Tajima Software wrote:
@Dave which specific setting are you having an issue with? Please let us know and we will investigate.
It is the laser velocity. It is always changing back to 1.00 cm/s
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Tajima Software Administrator Posts: 536
4/14/2025
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@Dave Thank you for the report. We have identified the issue and are investigating further.
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Dave Posts: 9
4/14/2025
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Tajima Software wrote:
@Dave Thank you for the report. We have identified the issue and are investigating further.
Thank you.
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Dave Posts: 9
5/13/2025
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Good morning. Any updates on this?
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Tajima Software Administrator Posts: 536
5/13/2025
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Hi Dave, thanks for your patience. We’ve confirmed a bug in the Laser Cut Velocity setting. A fix is scheduled for an upcoming release a few months out.
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Dave Posts: 9
7/8/2025
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Has this issue been resolved yet?
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Tajima Software Administrator Posts: 536
7/9/2025
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This issue is in the development queue @Dave. We will raise its priority.
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Dave Posts: 9
8/27/2025
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Has this issue been resolved or is it still being worked on?
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Tajima Software Administrator Posts: 536
8/27/2025
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This issue has not been resolved yet. We appreciate your patience, and our team is continuing to work on a fix. It has been marked as a high priority, and we are aiming to include the fix in an upcoming build. When the next build is released, it will be posted on our website, social channels, and community board.
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Dave Posts: 9
24 days ago
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Tajima Software wrote:
This issue has not been resolved yet. We appreciate your patience, and our team is continuing to work on a fix. It has been marked as a high priority, and we are aiming to include the fix in an upcoming build. When the next build is released, it will be posted on our website, social channels, and community board.
Is there any update to when the fix for this is going to be released?
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Tajima Software Administrator Posts: 536
24 days ago
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Hi Dave,
This issue is still being worked on. We understand it’s been in progress for some time and truly appreciate your continued patience. To help resolve this sooner, we’ll be sending you an early release of the next version of DG17 as soon as the fix is ready.
Please don’t hesitate to reach out if you have any questions in the meantime. We’ll keep you updated as soon as there’s news.
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