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JodieShorette Posts: 2
7/22/2024
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Recently, my file icon previews for all DG16 files have stopped showing. The file type is still associated with the program, and just shows the basic DG16 logo rather than the preview. These are the only file types affected, which leads me to believe it is a program issue rather than a file explorer issue. Is there a setting change or program update necessary to make the icons show again? It is still workable, however slows the process of looking through files when you can't see the thumbnail preview. Also, at the same time I noticed the start page appearing blank, instead of giving some tip or notice about the new DG17, like it usually does. So not sure if these are somehow related.
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Tajima Software Administrator Posts: 493
7/23/2024
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JodieShorette thanks for the report. Are you using the latest version of DG16 (7640)? What are the file types you are working with when you see the problem?
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JodieShorette Posts: 2
7/24/2024
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I ran a new install, overwriting the old one and now it is back to working right. Nothing had any update history on the day the issue came up, so not sure what had caused it. But whatever it is has been fixed. Definitely on 7640 now, not sure if I was before. It was PXF and DST files.
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