Experiencing an issue that needs to be fixed? Tell us here!
USB Dongle not light up and not detected (DG V16
|
tommyle Posts: 3
7/4/2022
|
Hi,
I recently installed a new pc with fresh install of WIN 10 PRO on dell optiplex 7050 8G Ram with Samsung NVME ssd 2.0.
Installed all the drivers... Installed the software DG16 but the dongle doesn't lightup and detect by the PC , I tested all the usb ports and they work fine.
Plugged the dongle back in my old pc Dell Optiplex 9010 :250g SSD, 4G Ram and it works.
Can you provide a work around for this issues ? Thanks.
Regards,
Tommy
|
|
|
0
link
|
|
pulse_keri40 Posts: 9
7/5/2022
|
Hi Tommy
Please contact Hirsch regarding this issue:
care@hic.us
1-800-394-4426
http://help.hic.us
USA
Thank you
Pulse support
|
|
|
0
link
|
|
tommyle Posts: 3
7/6/2022
|
pulse_keri40 wrote:
Hi Tommy
Please contact Hirsch regarding this issue:
care@hic.us
1-800-394-4426
http://help.hic.us
USA
Thank you
Pulse support
Hi,
I am from Newzealand , tried to contact Sewing Time NZ and they said : They don't know .
|
|
|
0
link
|
|
pulse_keri40 Posts: 9
7/6/2022
|
Hi Tommy,
I'm sorry for your inconvenience. I will reach out to your distributor.
Thank you
Keri
|
|
|
0
link
|
|
pulse_keri40 Posts: 9
7/6/2022
|
Hi Tommy,
I have created this ticket:
https://helpdesk.pulsesupport.com/a/tickets/74239
Please open the ticket and send your e-mail and phone number.
Thank you
Keri
|
|
|
0
link
|