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ZSK .zoo file corruption Messages in this topic - RSS

cwanderson2018
cwanderson2018
Posts: 6


7/12/2021
cwanderson2018
cwanderson2018
Posts: 6
I have the latest version of DG 16 maestro level 16.1.3.7297. I have found when I save a .dst file to a .zoo file the Zsk file is corrupted. It is missing stitches and does not show the proper amount of colour changes. When I use another competitors free viewer program, it saves and reads the file properly with the correct stitches and colour numbers. Can you please see if you can reproduce error and fix with the next maintenance update please?
I am running windows 10 version 20H2
edited by cwanderson2018 on 7/12/2021
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cwanderson2018
cwanderson2018
Posts: 6


8/11/2021
cwanderson2018
cwanderson2018
Posts: 6
Any chance this was fixed in last updated release? I have heard nothing from support or admin regarding this bug????
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PulseMicro
PulseMicro
Administrator
Posts: 349


9/20/2021
PulseMicro
PulseMicro
Administrator
Posts: 349
We are trying to reproduce this issue in the latest Official. Here are a couple of additional questions from Support:
Are the missing stitches causing visible gaps in the design or is the total number of stitches just smaller in the .zoo file?
Is the amount of color changes the problem or the actual colors being used?
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cwanderson2018
cwanderson2018
Posts: 6


9/20/2021
cwanderson2018
cwanderson2018
Posts: 6
No, the file is missing stitches. The size has not been affected. It is also missing colour changes, not the on screen colours.
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PulseMicro
PulseMicro
Administrator
Posts: 349


6 days ago
PulseMicro
PulseMicro
Administrator
Posts: 349
Could you please let us know the name of the free viewer program so that we can compare?
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cwanderson2018
cwanderson2018
Posts: 6


6 days ago
cwanderson2018
cwanderson2018
Posts: 6
Wilcom trusize e4
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