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ZSK .zoo file corruption
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cwanderson2018 Posts: 11
7/12/2021
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I have the latest version of DG 16 maestro level 16.1.3.7297. I have found when I save a .dst file to a .zoo file the Zsk file is corrupted. It is missing stitches and does not show the proper amount of colour changes. When I use another competitors free viewer program, it saves and reads the file properly with the correct stitches and colour numbers. Can you please see if you can reproduce error and fix with the next maintenance update please?
I am running windows 10 version 20H2
edited by cwanderson2018 on 7/12/2021
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cwanderson2018 Posts: 11
8/11/2021
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Any chance this was fixed in last updated release? I have heard nothing from support or admin regarding this bug????
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Tajima Software Administrator Posts: 493
9/20/2021
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We are trying to reproduce this issue in the latest Official. Here are a couple of additional questions from Support:
Are the missing stitches causing visible gaps in the design or is the total number of stitches just smaller in the .zoo file?
Is the amount of color changes the problem or the actual colors being used?
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cwanderson2018 Posts: 11
9/20/2021
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No, the file is missing stitches. The size has not been affected. It is also missing colour changes, not the on screen colours.
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Tajima Software Administrator Posts: 493
10/14/2021
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Could you please let us know the name of the free viewer program so that we can compare?
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cwanderson2018 Posts: 11
10/14/2021
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Wilcom trusize e4
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+1
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Tajima Software Administrator Posts: 493
11/3/2021
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We aren’t able to reproduce this problem.
Here are the results we had:
DG16 = 15 Color Changes and 49429 Stitches
True Sizer = 15 Color Changes and 49736 Stitches
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cwanderson2018 Posts: 11
11/3/2021
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When you saved the files...one by DG 16 and one by True Sizer, did you then import them into the T8 controller on board the ZSK machine? That is where I found the corruption. When reading the saved files from DG 16, the colour changes were altered with the stitch count.
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Tajima Software Administrator Posts: 493
11/11/2021
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Thank you for clarifying, we will add this information to the report.
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