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oyanes
oyanes
Posts: 9


1/5/2021
oyanes
oyanes
Posts: 9
I cant updated to the new version, when i try mark a error said user or password is incorrect, but is correct, i try changed the password and the error is the same
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PulseMicro
PulseMicro
Administrator
Posts: 320


1/5/2021
PulseMicro
PulseMicro
Administrator
Posts: 320
Hi oyanes,

This is for PulseCloud? If you have attempted to reset the password and it does not work, you may have a typo in your Username. It is case sensitive.

If you can PM us your device number and the email address associated with your PulseCloud account, we can review the info.
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oyanes
oyanes
Posts: 9


1/6/2021
oyanes
oyanes
Posts: 9
i send the PM, i wait for answer THX for you help
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