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NOTICE: New Windows Update Causing Instability Messages in this topic - RSS

PulseMicro
PulseMicro
Administrator
Posts: 320


10/1/2020
PulseMicro
PulseMicro
Administrator
Posts: 320
IMPORTANT NOTE FOR Tajima DG by Pulse USERS:

We would like to make you aware of a Windows update that causes major stability problems with DG16 and DG15. The stability issues occur following normal operations such as opening files, sending designs to machines, and accessing the design queue are just a few examples.

We do not recommend that you install this Windows update. If you have installed this update already, you only have 10 days to uninstall the update.

Here are the Windows operating systems that are affected:

OS Name: Windows 10 Enterprise and Windows 10 Pro
Version: 10.0.19041 Build 19041

Here are the two Windows updates that are causing the stability issues:

2020-09 Cumulative Update for Windows 10 Version 2004 for X64-based Systems (KB4571756)
2020-09 Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 2004 for X64 (KB4576478)

If this Windows update is causing any issues for you, it can be uninstalled by clicking on your Windows Start Menu button and typing "View Update History." After opening this, click the "Uninstall Updates" link at the top of the screen and search for the updates named above. They will appear under the "Microsoft Windows" section with generic update text, so they are easiest to find using the codes in brackets above.
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Sfscreen
Sfscreen
Posts: 2


10/28/2020
Sfscreen
Sfscreen
Posts: 2
Hello,
I do not see that Pulse is doing anything about this issue. It is not reasonable to roll back a Windows update as while this may fix issues in Pulse it will destabilize many other Windows programs including Windows itself. Please address this issue as all other software do, program a fix. This has been going on a pretty long time and I have had many crashes on a regular basis. Please fix this.
Thank you,
Michael Shea - Santa Fe Screenprinters
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