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Experiencing an issue that needs to be fixed? Tell us here!
IMPORTANT - How to Report a Bug
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Tajima Software Administrator Posts: 493
10/16/2014
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Pulse strives to bring you the best embroidery experience possible both on desktop with DG15 and On the Go with PulseCloud. Unfortunately, there are occasional bumps on the road, and we would appreciate it if you helped us smooth them out. If you come across a program bug that creates or causes a situation which negatively affects your ability to produce incredible digitized embroidery, please let us know so we can fix it!
Note: This forum is for bug reports only. To request new features, please see the Feature Requests forums. Before creating a new topic, please do a quick search to see if a similar issue is already being discussed. If so, feel free to provide any additional information you may have to that post instead of creating a new topic.
Please use the following format when reporting a bug:
1. Topic Title:
The Topic Title should be a very brief description of how the bug is triggered and/or what happens when the issue occurs. For example: Importing file X causes crash.
2. Version Number:
Your DG15 version number can be found by selecting Help -> About from the navigation menu. The version number will appear at the top of the pop up screen that appears. For example: Maestro 15.0.1.6025
3. Detailed Description of Issue:
When writing about the issue, please be as specific as possible. Any notes about what you were doing leading up to the bug are very helpful in solving the issue. Other helpful information includes, but is not limited to: your last action before the bug occurred (trigger), the effect of the bug, and how often the error occurs. If the issue is one that can be replicated consistently (ie. the same actions cause the same bug each time), please provide step by step instructions on how reproduce the error if at all possible.
In addition, please provide the name of the operating system your computer is running if possible.
4. Accompanying Screenshots:
If you feel screenshots or other visuals would help us quickly pinpoint an issue, please attach them using the "Attach Files" button at the bottom of the post. Make sure they include a recognizable name if they are referenced in your description of the issue above, or a descriptive name otherwise.
We want to provide you with the best embroidery experience possible, and we thank you for your assistance in making Tajima DG15 by Pulse a better product for all users. Your patience is appreciated while we attend to any pressing issues that require a program update.
edited by admin on 10/16/2014
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