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Windows 10 problem
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Rui Martins Posts: 14
4/19/2016
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DG15 Maestro 15.1.22.6249
Hi,
I have a problem with Windows 10.
Each time I try to open the software, I get this message.(image)
But with version 14 works.
How do I fix?
edited by Rui Martins on 4/19/2016
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pulse_keri Administrator Posts: 81
4/19/2016
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Hi,
I recommend you download the software and reinstall it.
Thank you
Keri
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Rui Martins Posts: 14
4/19/2016
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Hi,
I all ready did that, and the problem continues.
Any other solution?
Thanks
Rui
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isilay Posts: 69
4/20/2016
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Sorry Rui, it will not help you but I want to add a similar issue.
“Program cannot start because MSVCR120.dll is missing on your computer. Reinstall the software in order to solve the problem.”
My friend had this error when he wanted to try Windows 10 & DG15. The dll was different than yours, but the issue was very similar. Reinstalling Pulse did not help. He didn't want to use Windows 10 Home for some other reasons and made a fresh Windows 7 Pro installation.
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pulse_keri Administrator Posts: 81
4/21/2016
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HI Rui,
Can you confirm what language you are running the software in?
Thank you
Keri
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pulse_keri Administrator Posts: 81
4/21/2016
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Hi Isilay,
What language are you running the software in? Also, is the version 15.1.6249?
Thank you
Keri
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jwparks Posts: 4
5/21/2016
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I'm using DG15 (artist plus v15.1.10.6249) and have reinstalled windows and the DG software about 8 times in the last 2 days. I am still getting nowhere and I cannot for the life of me figure out why MSVCR120.DLL up and quit working this week.
The .dll is still on my computer in the system32 folder, and DG15 had been working fine until earlier this week when something it did caused the system to freeze solid and stop responding. Once windows started up after a hard boot I started to receive the error in the picture below. I did a System File Check from the command prompt as Administrator ( sfc /scannow ) and checked the log after it finished but couldn't see that msvcr120.dll had any particular problem.
I have just discovered a very interesting tip from an unrelated forum, but a user is having the same problem with a different program. If the solution posted there works I will post it here to try and help.
Crash message pic
Crash message send more info to m/soft
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jwparks Posts: 4
5/21/2016
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Make sure you have SERVICE PACK 1 installed if using a Windows 7 system. I've just done the SP1 update on my fresh installation and now DG15 has started working again.
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