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Support for surface pen Messages in this topic - RSS

threadmaster
threadmaster
Posts: 7


1/8/2016
threadmaster
threadmaster
Posts: 7
DG15 Maestro - Windows 10

I'm not sure if this is a bug or a new feature. I have a Surface Pro 4 with a pen. The right click function isn't being registered by the software, Is the pen supported? If not I'd like to request that the pen be supported so that I can use the pen and tablet for digitizing. Thank You.
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PulseMicro
PulseMicro
Administrator
Posts: 168


1/13/2016
PulseMicro
PulseMicro
Administrator
Posts: 168
Hi Bonnie,

I will look into this and get back to you.

Thank you

Keri
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pulse_keri
pulse_keri
Administrator
Posts: 70


1/26/2016
pulse_keri
pulse_keri
Administrator
Posts: 70
Hi Bonnie,

Please go to tools - configuration - user settings and stitch generation. Make sure 'generate stitches on right click' is not checked.

Thank you

Keri
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threadmaster
threadmaster
Posts: 7


1/28/2016
threadmaster
threadmaster
Posts: 7
Thanks for the suggestion Keri. I had already set up the config before asking for help. The mouse works fine, but the right click button for the pen is not being recognized by Pulse.

I had a different tablet about 8 years ago. I think that was Vista OS and the pen worked perfectly.
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threadmaster
threadmaster
Posts: 7


1/29/2016
threadmaster
threadmaster
Posts: 7
I'm also having a problem with my mouse that is programmed for special functions (delete and enter) not being recognized in the latest update. It worked find in 14. It really is helpful to have those features available from the mouse to cut down on keyboard interactions.
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isilay
isilay
Posts: 46


2/3/2016
isilay
isilay
Posts: 46
Did you try to update the settings of your mouse? The extra buttons of the mouse must be assigned to DG15. If you don't change your mouse's default settings, those special buttons may not work.
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threadmaster
threadmaster
Posts: 7


2/3/2016
threadmaster
threadmaster
Posts: 7
Thanks, I've been using Pulse for many years with this mouse. It's been programmed to universally to work the same with all programs. This is the first time I had to specifically program it for pulse.

Since the surface pen is not programmable can this difference in the way the mouse operates be a clue as to why the right click on the surface pen does not register in Pulse?
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pulse_keri
pulse_keri
Administrator
Posts: 70


2/4/2016
pulse_keri
pulse_keri
Administrator
Posts: 70
Hi Bonnie,

We would like to help but unfortunately we don't support this type of setup. Our minimum system requirements states you do need a mouse with three buttons to use the software. Our testing environment has always included this hardware so its very difficult to say why the pen tool is not working as expected. I'm sorry we cannot be of any further assistance.

Thank you
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threadmaster
threadmaster
Posts: 7


2/5/2016
threadmaster
threadmaster
Posts: 7
Then please consider it a feature request. smile The surface tablet is what I use for artwork and other digitizing software.
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pulse_keri
pulse_keri
Administrator
Posts: 70


2/8/2016
pulse_keri
pulse_keri
Administrator
Posts: 70
Hi Bonnie,

We do appreciate you bringing this to our attention. We are going to investigate this issue and I will update you with any further information.

Thank you

Keri
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