PulseMicro

all messages by user

9/25/2017
Topic:
what ports must be opened

PulseMicro
PulseMicro
Administrator
Hello Mark,

In order to use PulseCloud features within DG15, you will need to be logged in, yes.

If the issue is still unresolved after this, please contact your Pulse distributor and they will be able to contact you to help set up your machine connection to PulseCloud.
11/3/2017
Topic:
DG/ML14 – Maintenance Release 14.1.9.5401

PulseMicro
PulseMicro
Administrator
Hello Sew6199,

You can download the latest version of DG/ML14 from our PulseCloud website:

https://cloud.pulsemicro.com/download

You will need to log in first to access this page, but your device number will allow you to register if you haven't already. Please follow the instructions at the top of this page if you need assistance with registration.
11/22/2017
Topic:
DG15 Maintenance Release V6279 Is Now Available!

PulseMicro
PulseMicro
Administrator
A new Tajima DG15 by Pulse maintenance release is available now! Download it from PulseCloud:
cloud.pulsemicro.com/Download

Maintenance Release Highlights:

NEW FEATURES

  • New Fonts: Model Block New, Key Block New.
  • Kerning reset option added.
  • Madeira thread chart weight now included in printout.

IMPROVED FEATURES
  • Improved speed when navigating sequence view window.
  • DrawFusion now supports CorelDRAW 2017.
  • Supports long design file names sent via LAN.

For a detailed list of new features, improvements, and bug fixes, including many not listed here, please see the DG 15.1.52.6279 changes document attached.

You can now download* the latest version of DG15 and see the full features change list within PulseCloud:
cloud.pulsemicro.com/download

*Requires PulseCloud account - Free with purchase of DG15
12/6/2017
Topic:
Closest Point Connection

PulseMicro
PulseMicro
Administrator
Hello simmsembroidery,

Are you able to provide an example image here? Also, could you tell us which version of Tajima DG by Pulse you are using? For example:
DG15 v6279

Thanks!
12/11/2017
Topic:
DG/ML14 – Maintenance Release 14.1.9.5401

PulseMicro
PulseMicro
Administrator
Hello Kuan,

You could check the version number and see it is up to date when compared with what is in PulseCloud currently. If it is not up to date, you may be missing some features and functionality.

You can find this information by opening Tajima DG/ML14 by Pulse and clicking on the Help -> About menu.
12/13/2017
Topic:
DG/ML14 – Maintenance Release 14.1.9.5401

PulseMicro
PulseMicro
Administrator
Hi Kuan,

If you have a security device and device number from SPS Malaysia, then you have an original copy. If you are unsure, you could provide your device number to us in a private message, or ask SPS to confirm.

If you have the latest version of Tajima DG/ML14 by Pulse that you got from the PulseCloud website, then you have the latest official release.
if you are missing a feature, it is either because that feature is not available for the level of DG/ML14 you currently own, or your workspace settings need to be adjusted to enable it. Do you know what level of DG/ML14 you are using?
12/13/2017
Topic:
DG15 Maintenance Release V6279 Is Now Available!

PulseMicro
PulseMicro
Administrator
Hello Keith,

Thanks for notifying us of this issue. We will investigate it right away.

If you are aware of any other issues in the latest build, would you be able to post details about them here:
http://dgcommunity.pulsemicro.com/forum7-bug-reports.aspx

Any details you can provide about bugs would be highly appreciated so we can find them and fix them quickly.
12/14/2017
Topic:
DG/ML14 – Maintenance Release 14.1.9.5401

PulseMicro
PulseMicro
Administrator
Hello Kuan,

To send a private message, click on the PulseMicro account name (under our Pulse logo in any post by us) to see the user profile, and then click the "Send a Private Message" button.

What level of DG/ML14 are you using?

Maestro, Artist Plus, Illustrator Extreme, Creator, Composer?
28 days ago
Topic:
Crash the program.

PulseMicro
PulseMicro
Administrator
Afzel Ismail wrote:
new version keeps crashing while digitizing 15.1.52.627



Hello Afzel,

Are you able to tell us what you were doing when it crashed? Are you able to make it crash consistently by doing the same thing? If so, are you able to provide the file that the crash is happening in?

Thank you for your assistance.
15 days ago
Topic:
Ver. 6279 issues

PulseMicro
PulseMicro
Administrator
Hello Keith,

Thank you for reporting these issues. We will review your list and address any of the issues that we can reproduce in the next maintenance release of DG15.
15 days ago
Topic:
using the program

PulseMicro
PulseMicro
Administrator
Hello Wendy,

Were you able to resolve the issue with your disk?

Regarding PulseCloud or Dropbox, they are not enabled by default, and are not active any time you're not using them.
9 days ago
Topic:
DG/ML14 – Maintenance Release 14.1.9.5401

PulseMicro
PulseMicro
Administrator
Joanne Ware wrote:
I received an email with a new version of DGML-14, 14.1.10.5402. I've downloaded it at least 4 times tried to install it to no avail. Any help would be appreciated. Thanks



Hello Joanne,

What is the error you are experiencing? Have you tried contacting your local Pulse distributor for assistance?
8 days ago
Topic:
DGML Segment RPM not working when sewn at Tajima?

PulseMicro
PulseMicro
Administrator
Hello TOGMark, Thanks for bringing this to our attention. We will review it and test in the latest build of Tajima DG15 by Pulse.




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