PulseMicro

all messages by user

11/23/2015
Topic:
segment filter problems

PulseMicro
PulseMicro
Administrator
Hello,

In order to show stitches select the 'show stitches button' located in the design workspace toolbar. You can also toggle this setting using (X).

Thank you

Keri
Pulse Support
11/23/2015
Topic:
Pulse 15 Windows Troubleshooting

PulseMicro
PulseMicro
Administrator
Hello,

What version of software are you using? What exactly happens to the software? We would require some details on this issue.

Thank you

Keri
Pulse Support
1/4/2016
Topic:
Why do we register 3 times?

PulseMicro
PulseMicro
Administrator
Hello nakisci,

We are currently working to reduce the number of registrations required for DG15. Thank you for bringing it to our attention again.

Currently If you register for PulseCloud and click the DGCommunity button from the PulseCloud page, it will automatically create a DGCommunity account for you. This simplifies the process, but we are working to make it smoother still.
1/13/2016
Topic:
Support for surface pen

PulseMicro
PulseMicro
Administrator
Hi Bonnie,

I will look into this and get back to you.

Thank you

Keri
2/16/2016
Topic:
DG15 Crashes on creation wave w/programmed fill

PulseMicro
PulseMicro
Administrator
Bonnie Domeny wrote:
DG15 Maestro 15.1.22.6249

Windows 7


I'm trying to create a complex fill with a programmed fill and a wave. Any time I finish the segment DG15 crashes. If I try to add a wave to the programmed fill segment DG15 crashes. There doesn't appear to be a way to work around it.

I am able to create a wave with the standard fill.



Thank you for reporting this issue Bonnie, and thanks to isilay for confirming. Our developers have been notified and we hope to have a fix available for this issue in the near future.
3/1/2016
Topic:
How do you cut holes in a background fill?

PulseMicro
PulseMicro
Administrator
Hi Jeff,

Yes, many of the features work the same way in Tajima DG15 by Pulse as they do in DG/ML14, so the Quick Tip Tutorial videos for DG/ML14 are still very relevant.

We're glad you were able to find the answer!
3/15/2016
Topic:
Embroidery in 3D - Tips and Tricks for 3D Foam

PulseMicro
PulseMicro
Administrator
If you've ever had any interest in sewing with puffy 3D foam, you should read up on some of the great tips provided in this column by Ed Levy of Hirsch Solutions Inc.

http://read.uberflip.com/i/644430-march-16/32

3D foam is a really fun and popular way to add some additional texture and boldness to your designs!
3/31/2016
Topic:
PulseCloud Video Walkthrough

PulseMicro
PulseMicro
Administrator
ITSASO wrote:
I bought the pulse and there is no way to configure the pulsecloud, the license number is supposedly the number of the key but rather than attempt no way to create an account. I realized that my key will be active until 04.18.2016 as tajima had to get my old key, already has come to them because I received an email confirmation, now as I have to do to put the key



Hello ITSASO,

To create an account in PulseCloud, you will need your security device number. This is often found on the back of your USB security device, or the device number can be viewed through your software:


left click Tools then left click Update Security Device to display the license information and device number, please note, the activation code will be two letters followed by 5 numbers (example: AB12345) and will not include the -4 extension.
3/31/2016
Topic:
Update dg/ml 14

PulseMicro
PulseMicro
Administrator
ITSASO wrote:
HOLA he comprado la ultima version de tajima no puedo crear mi cuenta en pulsecloud pues el numero de mi llave me dice que no es correcto que tengo que hacer?



Para crear una cuenta en PulseCloud , necesitará el número de su dispositivo de seguridad . Esto a menudo se encuentra en la parte posterior de su dispositivo de seguridad USB , o el número de dispositivo se puede ver a través del software : Izquierda haga clic en Herramientas luego a la izquierda haga clic en Dispositivo Actualización de seguridad para mostrar el número de licencia y la información del dispositivo , por favor tenga en cuenta , el código de activación será de dos letras seguidas de 5 números ( ejemplo : AB12345 ) y no incluirá la extensión de -4 .

----

To create an account in PulseCloud, you will need your security device number. This is often found on the back of your USB security device, or the device number can be viewed through your software:

left click Tools then left click Update Security Device to display the license information and device number, please note, the activation code will be two letters followed by 5 numbers (example: AB12345) and will not include the -4 extension.
4/5/2016
Topic:
Update dg/ml 14

PulseMicro
PulseMicro
Administrator
Hello Thomas,

Please try resetting your workspace to fix the issue with the icons. You can do this by clicking: Tools -> Restore Default Workspace.

This should set the tools back to their original space for now.
4/8/2016
Topic:
Update dg/ml 14

PulseMicro
PulseMicro
Administrator
Dan Schmidt wrote:
I am a user of Tajima DG14 Version 14.1.1.5388 and would like to Download Maintenance Release 5395. Each time I try to register on PulseClound it won't accept my devise number. What can I do to get this release.



Hello Dan,

Can you please send us a private message with the error message that appears and your device number?

Thanks!
6/3/2016
Topic:
Maintenance Release 14.1.8.5395

PulseMicro
PulseMicro
Administrator
Hello RCROSS,

We recommend resetting your workspace by going to Tools -> Restore Default Workspace.

Please let us know if this helps for you, or you may contact your local Pulse distributor for additional support.
6/17/2016
Topic:
windows 10 network not working

PulseMicro
PulseMicro
Administrator
Hi Tim,

We recommend that you contact your local Pulse distributor for support with machine networking. They will be able to contact you and assist you in reconnecting to your machine. If you are unsure of who this is, please visit this page and find your country:

http://embroidery.pulsemicro.com/find-a-distributor.html
6/23/2016
Topic:
Sequin Modifier

PulseMicro
PulseMicro
Administrator
Hello Rui,

For training, we recommend contacting your local Pulse distributor. They will be able to walk you through any tools you have questions about, and explain when you would want to use it. If you're not sure who your distributor is, you can find them by country here:

embroidery.pulsemicro.com/find-a-distributor.html
7/18/2016
Topic:
Preview Icon

PulseMicro
PulseMicro
Administrator
Hello,

Our programmers have now fixed this issue and it will be available in the next DG15 maintenance release.
7/19/2016
Topic:
Change the needle in the text fonts

PulseMicro
PulseMicro
Administrator
Derya Zer wrote:
  • Hello,
    I am writing as writing Tajima embroidery dg15. Later needles want to change the system. But it garbled text fonts. upset
    Thank you...
Hello Derya,

Unfortunately, your message is a bit confusing. We recommend you contact your DG15 distributor for support issues, as they'll be able to assist personally and in your language.
7/22/2016
Topic:
Preview Icon

PulseMicro
PulseMicro
Administrator
Tomasz TMX wrote:
Where we can find file with this update?



When it becomes available, it will be on the PulseCloud website here:
https://cloud.pulsemicro.com/Download

It will be released with a number of other changes in the next maintenance release.
8/25/2016
Topic:
Enhanced Column Tool location?

PulseMicro
PulseMicro
Administrator
Hello Jack,

To reset your workspace, go to Tools -> Configuration -> Restore Default Workspace

Hope this helps!
9/13/2016
Topic:
Pulse 15 Windows Troubleshooting

PulseMicro
PulseMicro
Administrator
monarch wrote:
I'm new to the forum, is Tajima Pulse Windows 10 compatible? I had issues earlier in the year and removed Windows 10 altogether.



Hello,
Yes, DG15 is compatible with Windows 10. Older versions may not be however.
9/19/2016
Topic:
Preview Icon

PulseMicro
PulseMicro
Administrator
Hello Rui,

The later version of Tajima DG15 by Pulse can always be found on PulseCloud in the download section here:
https://cloud.pulsemicro.com/Download




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