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Catelijne Nauta
Catelijne Nauta
Posts: 1


2/1/2017
Catelijne Nauta
Catelijne Nauta
Posts: 1
Who's able to help me out here?
Using currently artist plus 15.1.22.6249


Van: Catelijne Nauta (Box-One)
Verzonden: dinsdag 31 januari 2017 11:22
Aan: 'Keri Anderson'
CC: JMeirlaen
Onderwerp: RE: Automatic reply: Software Display issuq
Hi Keri,
If you are returning Monday October 24th who can I contact in meantime?
Met vriendelijke groet,
Catelijne Nauta


Van: Keri Anderson
Verzonden: maandag 30 januari 2017 10:29
Aan: Catelijne Nauta (Box-One)
Onderwerp: Automatic reply: Software Display issuq
Hi,
I'm out of the office today returning Monday October 24th.
Thank you
Keri




Keri Anderson
Software Release Manager

keri@pulsemicro.com | +1.905.821.8300
Pulse Microsystems Ltd.
Software to Personalize Anything



Van: Catelijne Nauta (Box-One)
Verzonden: maandag 30 januari 2017 10:29
Aan: 'Keri Anderson'
CC: 'JMeirlaen' 'Tajima Europe'
Onderwerp: RE: Software Display issuq
Hi Keri,
Thank you for your reply. Do I understand correctly that solving this issue has no priority at your development department? How much time do they need to fix this; days, weeks or even months?
As I already told you changing general settings of the laptop is not really an option as it effects all my applications and it doesn’t fix the problem in Pulse. It also feels a bit weird to have invested a lot of money into a new laptop and not using it’s comforts… So that leaves us to revert to version 14, which actually also feels a bit strange as I just have invested in an upgrade of the Pulse system…
I’ve understood that other customers are also facing this problem, how are they dealing with this issue? Can you get me in contact with these customers? Is it worth the effort to make the connection to the embroidery machine, using 14, as long as the Pulse issue isn’t solved?
Who do I need to speak to at the Pulse organisation to speed things up and make this high priority?
Met vriendelijke groet,
Catelijne Nauta


Van: Keri Anderson
Verzonden: vrijdag 27 januari 2017 21:37
Aan: Catelijne Nauta (Box-One)
CC: JMeirlaen 'Tajima Europe'
Onderwerp: Re: Software Display issuq
Hi Catelijine,
Our only solution at the present moment is to reduce the resolution and use the 100% font size setting. This is just a work around until we find the problem and can fix it. It will be some time before development can look at this and try to resolve it.
The other work around for now is to revert to version 14. Is this is something you would be willing to do for now?
Thank you


Keri






From: Catelijne Nauta (Box-One)
Sent: Friday, January 27, 2017 4:14:03 AM
To: Keri Anderson
Cc: JMeirlaen 'Tajima Europe'
Subject: RE: Software Display issuq
Hi Keri,
It has been a few days already so I was wondering; how far are you with solving the issue? I’m getting a little nervous here, my season is starting and I really need to have it all sorted now.
As I probably already told you I bought a brand new 4 head Tajima machine, which has been delivered beginning of October 2016, together with an upgrade of Pulse. We found out that my (old) laptop wasn’t able to connect to the Tajima so I also bought a new laptop. After installing Pulse at the new laptop it wasn’t showing as it’s supposed to be. I contacted Jan about this issue 22th of December. So here I am now, 4 months later, having done all these investments and nothing has been actually working properly ever since. According to Jan it doesn’t make sense to make a connection to the embroidery machine right now as long as the Pulse issue isn’t solved… I’m quit disappointed as you probably can understand.
Knowing you are doing your very best to solve the problem, hoping to hear from you really soon.
Met vriendelijke groet,
Catelijne Nauta
Van: Catelijne Nauta (Box-One)
Verzonden: maandag 23 januari 2017 16:13
Aan: 'Keri Anderson'
Onderwerp: RE: Software Display issuq
I’m available now for 30 min.
Met vriendelijke groet,
Catelijne Nauta
Van: Keri Anderson
Verzonden: maandag 23 januari 2017 15:13
Aan: Catelijne Nauta (Box-One)
Onderwerp: Re: Software Display issuq
Hi Cateline,
I would like to connect to your computer again. Are you available this week to setup a time? I'm available between 9:00am and 5:00pm EST. However I can be available as early as 8:00am EST if that works for you.
My current time right now is 9:12am.
Thank you
Keri
From: Catelijne Nauta (Box-One)
Sent: Monday, January 23, 2017 3:53:27 AM
To: Keri Anderson
Subject: RE: Software Display issuq

Met vriendelijke groet,
Catelijne Nauta


Van: Keri Anderson
Verzonden: donderdag 19 januari 2017 15:45
Aan: Catelijne Nauta (Box-One)
Onderwerp: Re: Software Display issuq
HI Cateljine,
I see, however I'd like to know did changing that setting make any difference in the display issue in the DG software? If it did can you please send me a screen shot of the software?
Thank you
Keri


From: Catelijne Nauta (Box-One)
Sent: Thursday, January 19, 2017 3:25:22 AM
To: Keri Anderson
Cc: 'Tajimaeurope (benelux)'
Subject: RE: Software Display issuq
Unfortunately that makes all my applications smaller and unreadable…
It’s only Pulse that is causing problems in visibility. It looks like it’s giving not enough space for lettering inbetween it’s own collums. Hope you have a solution soon.
Met vriendelijke groet,
Catelijne Nauta


Van: Keri Anderson
Verzonden: woensdag 18 januari 2017 21:22
Aan: Catelijne Nauta (Box-One)
Onderwerp: Re: Software Display issuq
Hi
Please go into display settings and change the value of "Change the size of text, apps, and other items" to 100%. Restart the DG application.
Please let me know if that resolves the issue.
Thank you
Keri


From: Catelijne Nauta (Box-One)
Sent: Wednesday, January 18, 2017 10:42:45 AM
To: Keri Anderson
Subject: RE: Software Display issuq
Hi Keri,
Hope you are okay. Are you able to tell me the status of the issue?
Met vriendelijke groet,
Catelijne Nauta
Van: Keri Anderson
Verzonden: maandag 16 januari 2017 16:45
Aan: box-one
Onderwerp: Software Display issuq
Hi Catelijne,
Please send me an e-mail when you are available.
Thank you
Keri




Keri Anderson
Software Release Manager

keri@pulsemicro.com | +1.905.821.8300
Pulse Microsystems Ltd.
Software to Personalize Anything

Van: Catelijne Nauta (Box-One)
Verzonden: donderdag 22 december 2016 11:23
Aan: 'Tajimaeurope (benelux)'
Onderwerp: RE: code pulse BOX ONE
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PulseMicro
PulseMicro
Administrator
Posts: 135


2/1/2017
PulseMicro
PulseMicro
Administrator
Posts: 135
Hello CNauta,

We are aware of the issue and able to reproduce it here. It has become a high priority recently to fix for high-res monitors. We hope to have it available in the next maintenance release.

As a temporary solution, some customers have changed the font size from between 100% and 250% depending on how large they want it to appear. It does generally affect all programs unfortunately, but it can be adjusted fairly easily.

Another alternative for some customers has been to reduce the overall resolution of the monitor, which will resize the icons as well.

Keri's away message was an error and she will return soon to assist further.
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